@import "https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&family=Manrope:wght@600;700;800&display=swap";:root{color:#17211f;font-synthesis:none;--ink:#17211f;--muted:#687572;--forest:#143b36;--forest2:#20574f;--lime:#d8ee76;--line:#dfe5df;--surface:#fff;--danger:#a23636;background:#f5f7f3;font-family:DM Sans,system-ui,sans-serif}*{box-sizing:border-box}html,body,#root{min-height:100%;margin:0}body{min-width:320px}button,input,textarea{font:inherit}button{cursor:pointer}a{color:inherit}h1,h2,h3,p{margin-top:0}h1,h2{letter-spacing:-.035em;font-family:Manrope,sans-serif}.auth-page{grid-template-columns:minmax(420px,.9fr) minmax(520px,1.1fr);min-height:100vh;display:grid}.auth-story{color:#fff;background:radial-gradient(circle at 85% 18%,#2e675e 0,#0000 34%),linear-gradient(145deg,#102e2b,#17433d 70%,#1e5048);flex-direction:column;justify-content:space-between;padding:48px clamp(40px,7vw,100px);display:flex;position:relative;overflow:hidden}.auth-story:after{content:"";border:1px solid #d8ee7630;border-radius:50%;width:420px;height:420px;position:absolute;bottom:-180px;right:-240px;box-shadow:0 0 0 52px #d8ee760a,0 0 0 110px #d8ee7606}.auth-brand{align-items:center;gap:11px;font:700 19px Manrope,sans-serif;display:flex}.auth-story h1{max-width:650px;margin-bottom:24px;font-size:clamp(42px,5vw,68px);line-height:1.02}.auth-story-copy{color:#c5d7d2;max-width:520px;font-size:17px;line-height:1.75}.auth-benefits{color:#dce9e5;gap:14px;margin:0;padding:0;list-style:none;display:grid}.auth-benefits li{align-items:center;gap:11px;display:flex}.auth-benefits svg{color:var(--lime);width:19px}.auth-form-side{background:#f7f8f4;place-items:center;padding:44px;display:grid}.auth-card{width:min(100%,450px)}.auth-card-wide{width:min(100%,560px)}.auth-card h2{margin-bottom:9px;font-size:34px}.auth-switch{color:var(--muted);text-align:center;margin-top:25px}.auth-switch a,.back-link,.text-button{color:var(--forest2);font-weight:700;text-decoration:none}.eyebrow{color:#4d756e;letter-spacing:.15em;text-transform:uppercase;margin-bottom:10px;font-size:12px;font-weight:800}.eyebrow.light{color:var(--lime)}.muted{color:var(--muted);line-height:1.6}.muted-small{color:var(--muted);font-size:12px}.optional{color:#89918f;font-size:12px;font-weight:400}.form-stack{gap:18px;margin-top:28px;display:grid}.form-stack label{color:#30413e;gap:8px;font-size:14px;font-weight:700;display:grid}input,textarea{width:100%;color:var(--ink);background:#fff;border:1px solid #cad3ce;border-radius:9px;outline:none;padding:12px 14px;transition:all .15s}input:focus,textarea:focus{border-color:var(--forest2);box-shadow:0 0 0 3px #20574f1f}textarea{resize:vertical;line-height:1.55}.form-grid{gap:16px;display:grid}.form-grid.two{grid-template-columns:repeat(2,minmax(0,1fr))}.form-error,.form-notice{border-radius:9px;margin:18px 0;padding:13px 15px;font-size:14px}.form-error{color:#7d2525;background:#fff0ee;border:1px solid #f1cbc6}.form-notice{color:#62470b;background:#fff8df;border:1px solid #ead696;justify-content:space-between;align-items:center;gap:16px;display:flex}.form-notice button{color:#70540e;background:0 0;border:0;padding:3px;font-weight:800}.primary-button,.secondary-button,.danger-button{border:1px solid #0000;border-radius:9px;justify-content:center;align-items:center;gap:8px;min-height:43px;padding:10px 17px;font-weight:800;text-decoration:none;display:inline-flex}.primary-button{background:var(--forest);color:#fff}.primary-button:hover{background:#0c2e2a}.secondary-button{color:#30413e;background:#fff;border-color:#cfd7d2}.secondary-button:hover{background:#f5f7f4}.danger-button{color:#fff;background:var(--danger)}button:disabled{opacity:.55;cursor:not-allowed}.link-button{width:fit-content}.text-button{background:0 0;border:0;align-items:center;gap:6px;padding:4px;display:inline-flex}.danger-text{color:var(--danger)}.icon-button{color:#4f5d5a;background:0 0;border:1px solid #d9dfda;border-radius:9px;place-items:center;width:40px;height:40px;display:grid}.offline-notice{z-index:50;text-align:center;color:#fff;background:#8a4e16;padding:8px;font-size:13px;font-weight:700;position:fixed;inset:0 0 auto}.app-shell{min-height:100vh}.app-header{border-bottom:1px solid var(--line);z-index:20;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#fffffff5;align-items:center;gap:38px;height:74px;padding:0 max(24px,50vw - 620px);display:flex;position:sticky;top:0}.brand-mark{align-items:center;gap:10px;margin-right:auto;text-decoration:none;display:flex}.brand-icon{width:38px;height:38px;color:var(--lime);background:var(--forest);border-radius:11px;place-items:center;display:grid}.brand-mark>span:last-child{line-height:1.1;display:grid}.brand-mark strong{font:800 16px Manrope,sans-serif}.brand-mark small,.profile-block small{color:var(--muted);font-size:11px}.main-nav{align-self:stretch;gap:6px;display:flex}.main-nav a{color:#596562;border-bottom:2px solid #0000;align-items:center;gap:6px;padding:0 12px;font-size:14px;font-weight:700;text-decoration:none;display:flex}.main-nav a.active{color:var(--forest);border-bottom-color:var(--forest)}.profile-block{border-left:1px solid var(--line);align-items:center;gap:13px;padding-left:22px;display:flex}.profile-block>span{text-align:right;font-size:13px;line-height:1.25;display:grid}.page-wrap{width:min(1240px,100% - 48px);margin:0 auto;padding:48px 0 80px}.page-heading{justify-content:space-between;align-items:flex-end;gap:30px;margin-bottom:30px;display:flex}.page-heading.compact{align-items:flex-start}.page-heading h1{margin-bottom:8px;font-size:38px}.page-heading p:last-child{color:var(--muted);margin-bottom:0}.heading-actions{gap:10px;display:flex}.page-state{min-height:60vh;color:var(--muted);place-items:center;display:grid}.empty-card{border:1px solid var(--line);text-align:center;background:#fff;border-radius:16px;flex-direction:column;justify-content:center;align-items:center;min-height:380px;padding:50px;display:flex}.empty-card h2{margin:18px 0 8px}.empty-card p{color:var(--muted);max-width:480px;line-height:1.6}.empty-icon{width:62px;height:62px;color:var(--forest);background:#eef3e4;border-radius:50%;place-items:center;display:grid}.complaint-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:17px;display:grid}.complaint-card{border:1px solid var(--line);background:#fff;border-radius:14px;flex-direction:column;min-height:240px;padding:22px;text-decoration:none;transition:all .15s;display:flex}.complaint-card:hover{border-color:#b9c8c1;transform:translateY(-2px);box-shadow:0 12px 30px #1c373012}.card-top{justify-content:space-between;align-items:center;gap:12px;display:flex}.complaint-number{color:#53625f;letter-spacing:.06em;text-transform:uppercase;font:700 12px Manrope,sans-serif}.complaint-card h2{margin:25px 0 21px;font-size:19px}.card-details{grid-template-columns:1.3fr .7fr;gap:10px;margin:auto 0 20px;display:grid}.card-details div,.info-grid div{gap:3px;display:grid}dt{color:var(--muted);text-transform:uppercase;letter-spacing:.07em;font-size:11px;font-weight:700}dd{overflow-wrap:anywhere;margin:0;font-size:13px;font-weight:700}.card-link{color:var(--forest2);align-items:center;gap:6px;font-size:13px;font-weight:800;display:flex}.status-badge{white-space:nowrap;border-radius:999px;padding:6px 9px;font-size:11px;font-weight:800;display:inline-flex}.status-new{color:#315324;background:#edf7dc}.status-active{color:#1f5664;background:#e3f1f4}.status-success{color:#235844;background:#dff1e7}.status-neutral{color:#616765;background:#ebeeee}.load-more{justify-content:center;padding-top:30px;display:flex}.narrow-page{width:min(860px,100%);margin:0 auto}.back-link{align-items:center;gap:7px;margin-bottom:28px;font-size:13px;display:inline-flex}.panel{border:1px solid var(--line);background:#fff;border-radius:14px;padding:25px}.complaint-form{gap:0;margin-top:0}.complaint-form fieldset{border:0;border-bottom:1px solid var(--line);gap:17px;margin:0;padding:27px 0;display:grid}.complaint-form fieldset:first-child{padding-top:0}.complaint-form legend{margin-bottom:18px;font:800 17px Manrope,sans-serif}.field-help{color:var(--muted);margin-bottom:0;font-size:13px}.segmented{background:#eef1ed;border-radius:9px;gap:3px;width:fit-content;padding:4px;display:flex}.segmented button{color:#65716e;background:0 0;border:0;border-radius:7px;padding:9px 13px;font-size:13px;font-weight:700}.segmented button.selected{color:var(--forest);background:#fff;box-shadow:0 1px 4px #143b361a}.inset-fields{background:#f6f8f5;border-radius:10px;padding:16px}.upload-box{text-align:center;background:#fafbf9;border:1px dashed #aebcb6;border-radius:11px;align-content:center;place-items:center;min-height:135px;padding:22px;position:relative;color:var(--forest2)!important;display:flex!important}.upload-box span{color:var(--muted);font-size:12px;font-weight:400}.upload-box input{opacity:0;cursor:pointer;position:absolute;inset:0}.file-list{flex-wrap:wrap;gap:8px;display:flex}.file-list>span{background:#eef3ef;border-radius:7px;align-items:center;gap:6px;padding:7px 9px;font-size:12px;display:inline-flex}.file-list button{background:0 0;border:0;padding:0;display:grid}.form-actions{justify-content:flex-end;gap:10px;padding-top:22px;display:flex}.detail-header{justify-content:space-between;align-items:flex-start;margin-bottom:18px;display:flex}.detail-header h1{margin:7px 0 6px;font-size:30px}.detail-header p:last-child{color:var(--muted);margin:0}.detail-status{align-items:center;gap:14px;display:flex}.detail-grid{grid-template-columns:minmax(0,1fr) 330px;align-items:start;gap:18px;display:grid}.detail-main,.detail-side{gap:18px;display:grid}.panel h2{margin-bottom:16px;font-size:17px}.panel-heading{justify-content:space-between;align-items:center;gap:15px;display:flex}.long-copy{color:#53605d;white-space:pre-wrap;line-height:1.75}.info-grid{border-top:1px solid var(--line);grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;margin:26px 0 0;padding-top:22px;display:grid}.timeline{margin:0;padding:5px 0 0 8px;list-style:none}.timeline li{grid-template-columns:18px 1fr;gap:13px;min-height:67px;display:grid;position:relative}.timeline li:not(:last-child):before{content:"";background:#cfd9d3;width:1px;position:absolute;top:15px;bottom:0;left:5px}.timeline-dot{background:var(--forest2);width:11px;height:11px;box-shadow:0 0 0 1px var(--forest2);z-index:1;border:3px solid #fff;border-radius:50%;margin-top:3px}.timeline strong,.timeline time{display:block}.timeline strong{margin-bottom:5px;font-size:14px}.timeline time{color:var(--muted);font-size:12px}.side-card{align-items:flex-start;gap:13px;display:flex}.side-card h2{margin-bottom:4px}.side-card p{color:#4f5c59;margin:0}.side-card small,.panel>small{color:var(--muted)}.side-icon{width:38px;height:38px;color:var(--forest2);background:#edf3ef;border-radius:9px;flex:none;place-items:center;display:grid}.side-icon svg{width:18px}.warranty-card .side-icon{margin-bottom:17px}.warranty-card p{color:var(--muted);line-height:1.55}.warranty-status{text-transform:capitalize;color:var(--forest2);margin-bottom:10px;display:inline-block}.replacement-box{background:#f1f5ed;border-radius:9px;gap:4px;margin-top:16px;padding:13px;display:grid}.replacement-box small,.replacement-box span{color:var(--muted);text-transform:capitalize}.attachment-list{gap:8px;display:grid}.attachment-list button{border:1px solid var(--line);text-align:left;background:#fafbf9;border-radius:9px;justify-content:space-between;align-items:center;width:100%;padding:11px 13px;display:flex}.attachment-list button>span{gap:3px;font-size:13px;font-weight:700;display:grid}.attachment-list small{color:var(--muted);font-weight:400}.danger-panel{border-color:#ecd0cd}.danger-panel p{color:var(--muted);font-size:13px;line-height:1.5}.danger-panel .form-actions{padding-top:5px;display:grid}@media (width<=980px){.auth-page{grid-template-columns:1fr}.auth-story{gap:40px;min-height:310px}.auth-benefits{display:none}.auth-form-side{padding:55px 24px}.complaint-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.detail-grid{grid-template-columns:1fr}.detail-side{grid-template-columns:repeat(2,minmax(0,1fr))}.main-nav{display:none}}@media (width<=680px){.auth-story{min-height:270px;padding:30px 24px}.auth-story h1{margin-bottom:14px;font-size:39px}.auth-story-copy{font-size:15px}.auth-form-side{place-items:start}.app-header{height:65px;padding:0 16px}.profile-block>span{display:none}.profile-block{border:0;padding:0}.page-wrap{width:min(100% - 28px,1240px);padding-top:30px}.page-heading,.detail-header{flex-direction:column;align-items:stretch}.page-heading h1{font-size:32px}.heading-actions,.detail-status{justify-content:space-between}.complaint-grid,.form-grid.two,.detail-side,.info-grid{grid-template-columns:1fr}.complaint-card{min-height:225px}.panel{padding:20px}.segmented{width:100%}.segmented button{flex:1}.form-actions{flex-direction:column-reverse}.form-actions>*{width:100%}.detail-status{align-items:center}}.upload-action{cursor:pointer}.upload-action input{display:none}.attachment-row{border:1px solid var(--line);background:#fafbf9;border-radius:.75rem;grid-template-columns:6rem minmax(0,1fr) auto 2.75rem;align-items:center;gap:.5rem;padding:.6rem;display:grid}.attachment-preview-button{background:0 0;border:0;border-radius:.55rem;width:6rem;height:4.5rem;padding:0;overflow:hidden}.attachment-preview{object-fit:cover;background:#eef2ef;border-radius:.55rem;width:6rem;height:4.5rem;display:block}.attachment-preview-loading{animation:1.2s ease-in-out infinite alternate attachment-pulse}.attachment-preview-fallback{color:var(--muted);place-items:center;display:grid}.attachment-preview-fallback svg{width:1.35rem}.attachment-copy{gap:.25rem;min-width:0;display:grid}.attachment-copy strong{text-overflow:ellipsis;white-space:nowrap;font-size:.82rem;overflow:hidden}.attachment-copy small{color:var(--muted)}.attachment-download{color:var(--forest2);gap:.4rem;font-weight:700;justify-content:center!important;width:auto!important;display:inline-flex!important}.attachment-remove{border:1px solid var(--line);width:2.75rem;color:var(--danger);cursor:pointer;background:0 0;border-radius:.75rem;flex:0 0 2.75rem;justify-content:center;place-items:center;display:grid}@keyframes attachment-pulse{0%{opacity:.55}to{opacity:1}}@media (width<=680px){.attachment-row{grid-template-columns:5.25rem minmax(0,1fr) 2.75rem}.attachment-preview-button,.attachment-preview{width:5.25rem;height:4.25rem}.attachment-download{grid-column:2/-1;width:100%!important}}.input-help{color:var(--muted);font-size:11px;font-weight:500;line-height:1.4}.product-picker{gap:8px;display:grid}.product-picker-label{color:#30413e;font-size:14px;font-weight:700}.product-picker-trigger{width:100%;min-height:92px;color:var(--forest2);text-align:left;background:#f8faf7;border:1px dashed #9eafa7;border-radius:11px;align-items:center;gap:13px;padding:16px;display:flex}.product-picker-trigger:hover{border-color:var(--forest2);background:#f2f7f3}.product-picker-trigger svg{width:25px;height:25px}.product-picker-trigger span{gap:3px;display:grid}.product-picker-trigger strong{color:var(--forest)}.product-picker-trigger small{color:var(--muted);font-weight:500}.selected-product-card{background:#f8faf7;border:1px solid #b9c9c1;border-radius:11px;grid-template-columns:64px minmax(0,1fr) auto;align-items:center;gap:12px;min-height:92px;padding:11px;display:grid}.selected-product-copy{gap:3px;min-width:0;display:grid}.selected-product-copy strong{color:var(--ink);overflow-wrap:anywhere}.selected-product-copy span,.selected-product-copy small{color:var(--muted);font-size:12px;font-weight:500}.product-image,.product-image-fallback{border:1px solid var(--line);object-fit:contain;background:#fff;border-radius:9px;width:64px;height:64px}.product-image-fallback{color:#83918d;place-items:center;display:grid}.product-image-fallback svg{width:24px}.product-picker-overlay{z-index:100;-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px);background:#102a267a;place-items:center;padding:24px;display:grid;position:fixed;inset:0}.product-picker-dialog{background:#f7f9f6;border-radius:18px;grid-template-rows:auto auto minmax(0,1fr) auto;width:min(1060px,100%);max-height:min(820px,100vh - 48px);display:grid;overflow:hidden;box-shadow:0 28px 80px #102a2640}.product-picker-header{border-bottom:1px solid var(--line);background:#fff;justify-content:space-between;align-items:flex-start;gap:20px;padding:24px 26px 18px;display:flex}.product-picker-header h2{margin:0 0 6px;font-size:27px}.product-picker-header p:last-child{color:var(--muted);margin:0}.catalog-toolbar{border-bottom:1px solid var(--line);background:#fff;grid-template-columns:minmax(280px,1fr) 190px 210px;gap:10px;padding:16px 26px;display:grid}.catalog-search{position:relative}.catalog-search svg{color:#75817e;width:18px;position:absolute;top:50%;left:13px;transform:translateY(-50%)}.catalog-search input{padding-left:40px}.catalog-toolbar select{width:100%;color:var(--ink);font:inherit;background:#fff;border:1px solid #cad3ce;border-radius:9px;padding:12px 34px 12px 12px}.catalog-toolbar select:disabled{opacity:.55}.catalog-results{padding:22px 26px;overflow:auto}.catalog-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:13px;display:grid}.catalog-product-card{border:1px solid var(--line);text-align:left;color:inherit;background:#fff;border-radius:12px;grid-template-columns:76px minmax(0,1fr);gap:12px;padding:13px;display:grid}.catalog-product-card:hover,.catalog-product-card.selected{border-color:var(--forest2);box-shadow:0 8px 22px #143b3612}.catalog-product-card .product-image,.catalog-product-card .product-image-fallback{width:76px;height:76px}.catalog-product-copy{align-content:start;gap:4px;min-width:0;display:grid}.catalog-product-copy small{color:#59736d;text-transform:uppercase;letter-spacing:.04em;font-size:10px;font-weight:800}.catalog-product-copy strong{overflow-wrap:anywhere;font-size:14px}.catalog-product-copy span{color:var(--muted);font-size:11px}.catalog-product-copy p{color:#65716e;-webkit-line-clamp:2;-webkit-box-orient:vertical;grid-column:1/-1;margin:4px 0 0;font-size:11px;line-height:1.4;display:-webkit-box;overflow:hidden}.catalog-state{text-align:center;min-height:320px;color:var(--muted);flex-direction:column;justify-content:center;align-items:center;padding:35px;display:flex}.catalog-state>svg{color:#789087;width:40px;height:40px;margin-bottom:12px}.catalog-state h3{color:var(--ink);margin:0 0 7px}.catalog-state p{max-width:460px}.catalog-footer{border-top:1px solid var(--line);background:#fff;justify-content:center;padding:14px 26px;display:flex}@media (width<=900px){.catalog-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.catalog-toolbar{grid-template-columns:1fr 1fr}.catalog-search{grid-column:1/-1}}@media (width<=680px){.selected-product-card{grid-template-columns:54px minmax(0,1fr)}.selected-product-card .product-image,.selected-product-card .product-image-fallback{width:54px;height:54px}.selected-product-card .secondary-button{grid-column:1/-1;width:100%}.product-picker-overlay{place-items:end;padding:0}.product-picker-dialog{border-radius:18px 18px 0 0;width:100%;max-height:92vh}.product-picker-header{padding:20px}.product-picker-header h2{font-size:23px}.catalog-toolbar{grid-template-columns:1fr;padding:14px 20px}.catalog-search{grid-column:auto}.catalog-results{padding:16px 20px}.catalog-grid{grid-template-columns:1fr}.catalog-footer{padding:12px 20px}}